Shipping policy
SHIPPING POLICY
Last updated: September 22, 2026
Thank you for shopping with NEVA.
This Shipping Policy explains how orders placed through www.nevalabs.com are processed and delivered.
1. Order Processing
Orders normally require approximately:
1–3 business days
for processing before dispatch.
Processing times are separate from shipping transit times.
Orders placed during weekends, public holidays or periods of unusually high demand may require additional processing time.
2. Estimated Delivery Times
NEVA operates using international fulfilment partners, and certain products may be shipped directly from fulfilment facilities or suppliers located outside the European Union, including China.
Our standard estimated delivery timeframe is:
Processing: 1–3 business days
Estimated transit time: 7–15 business days
Typical total estimated timeframe: approximately 8–18 business days
These are estimates rather than guaranteed delivery dates unless a specific guaranteed delivery date is expressly stated during checkout.
Actual delivery times can vary depending on:
- Destination country.
- Local postal network.
- Customs processing.
- Carrier delays.
- Public holidays.
- Severe weather.
- Peak shopping periods.
- Events outside our reasonable control.
Where applicable consumer legislation establishes additional delivery rights, those rights remain unaffected.
Unless another delivery period has been expressly agreed, orders subject to European consumer law will be delivered within the legally applicable delivery period.
3. Order Tracking
Where tracking is available, customers will receive tracking information after dispatch.
Tracking information may require several business days after dispatch to become fully visible in the carrier's system.
Carrier used:
[PENDING]
4. International Fulfilment
Products may be shipped directly from international fulfilment facilities.
As a result:
- Multiple products from the same order may arrive separately.
- Different packages may have different tracking numbers.
- Delivery dates may vary between items.
The use of an international supplier or fulfilment facility does not affect NEVA's obligations as the seller.
5. Shipping Charges
Current shipping rates:
[PENDING]
Any shipping fee payable by the customer will be shown before completing checkout.
6. VAT, Customs and Import Charges
Some NEVA orders may be shipped into the European Union from a non-EU fulfilment centre.
VAT / IOSS arrangement: [PENDING]
Customs arrangement / DDP status: [PENDING]
Where applicable, VAT, customs duties and import-related charges will be handled in accordance with EU and national customs legislation.
Any charge that the customer is legally required to pay separately will be disclosed before purchase where legally required.
NEVA will not intentionally conceal foreseeable mandatory import costs from customers.
7. Incorrect Shipping Address
Customers are responsible for checking their shipping information before completing an order.
If you identify an error, contact:
as soon as possible.
We will attempt to correct the address before dispatch, but changes cannot be guaranteed once an order has entered fulfilment or has been shipped.
8. Failed Delivery
If a delivery fails due to an incorrect address, failure to collect the package or another circumstance attributable to the recipient, customers should contact us so that available options can be reviewed.
Any additional delivery costs will only be charged where permitted by applicable law and reasonably attributable to the customer.
9. Lost Packages
If tracking indicates that a package may have been lost, contact:
NEVA will investigate the shipment with the relevant carrier or fulfilment provider.
Where the seller remains legally responsible for delivery, the customer will not be required to bear the loss merely because the package was handled by a third-party carrier or supplier.
10. Packages Marked Delivered
If tracking shows an order as delivered but it has not been received, customers should:
- Check the delivery location.
- Ask household members or neighbours where appropriate.
- Check for a delivery notice.
- Contact the carrier where possible.
- Contact NEVA at Nevashopping@outlook.com.
We will assist with the investigation where reasonably possible.
11. Damaged Deliveries
Customers should contact us as soon as possible if a product arrives damaged.
Please include, where possible:
- Order number.
- Description of the problem.
- Photographs of the product.
- Photographs of the packaging.
This information helps us resolve the issue more quickly and does not remove any statutory rights.
12. Contact
For shipping questions:
Website: