Privacy policy

PRIVACY POLICY

Last updated: September 22, 2026

This Privacy Policy describes how NEVA ("NEVA", "we", "us" or "our") collects, uses, stores and shares personal information when you visit, use our services or make a purchase from www.nevalabs.com.

1. Data Controller

Brand: NEVA
Website: www.nevalabs.com
Legal name / Business owner: [PENDING]
Tax Identification Number: [PENDING]
Registered address: [PENDING]
Email: Nevashopping@outlook.com
Telephone: [PENDING]

The party identified above is responsible for the processing of personal data collected through this website.

2. Personal Information We Collect

Depending on how you interact with our website, we may collect:

  • First and last name.

  • Billing address.

  • Shipping address.

  • Email address.

  • Telephone number.

  • Order and purchase information.

  • Payment-related information.

  • IP address.

  • Browser and device information.

  • Website activity and interactions.

  • Customer service communications.

  • Return, refund and warranty information.

  • Information collected through cookies or similar technologies.

Full payment card details are generally processed directly by our payment service providers and are not stored directly by NEVA.

3. How We Use Personal Information

We may process personal information for the following purposes.

Processing Orders

To:

  • Process purchases.

  • Confirm orders.

  • Process payments.

  • Arrange fulfilment.

  • Deliver products.

  • Provide tracking information.

  • Manage returns.

  • Issue refunds.

  • Handle warranty claims.

The principal legal basis for this processing is the performance of the contract between NEVA and the customer.

Customer Support

We may use customer information to answer questions and resolve issues concerning products, orders, shipping, returns, refunds or warranties.

Legal Obligations

We may process and retain information where required to comply with tax, accounting, consumer protection or other applicable legal obligations.

Security and Fraud Prevention

Information may be processed where necessary to protect our website, customers and business against fraud, abuse, unauthorised access or other security threats.

Marketing Communications

Where permitted by applicable law, NEVA may send marketing communications relating to products, promotions, discounts or company news.

Where consent is required, these communications will only be sent after the customer has provided the required consent.

Customers may unsubscribe from marketing communications at any time.

Analytics and Advertising

Where applicable and subject to required consent, information may be used to:

  • Analyse website traffic.

  • Understand customer behaviour.

  • Measure advertising performance.

  • Improve our store.

  • Provide relevant advertising.

Analytics and advertising providers used by NEVA:

[PENDING]

4. Shopify

Our online store is hosted using Shopify.

Shopify may process certain personal information necessary to provide ecommerce infrastructure, security, payment functionality and related services.

Customers are also encouraged to review Shopify's applicable privacy documentation for further information regarding Shopify's processing activities.

5. Service Providers

We may share information with third-party service providers where necessary to operate the business.

These may include:

  • Shopify.

  • Payment processors.

  • Fulfilment providers.

  • Manufacturers.

  • Shipping and logistics companies.

  • Customer support providers.

  • Email marketing providers.

  • Analytics providers.

  • Advertising platforms.

  • Fraud prevention providers.

  • Accounting or professional service providers.

Current providers:

Payment provider: [PENDING]
Fulfilment provider: [PENDING]
Shipping providers: [PENDING]
Analytics providers: [PENDING]
Advertising providers: [PENDING]
Email marketing provider: [PENDING]

Third parties will only receive information reasonably necessary for the services they perform.

6. International Fulfilment and Transfers

Certain NEVA products may be stored, processed or shipped by suppliers or fulfilment partners located outside the European Economic Area, including potentially China.

To fulfil an order, it may therefore be necessary to provide information such as:

  • Customer name.

  • Delivery address.

  • Telephone number.

  • Product ordered.

  • Shipping information.

Fulfilment provider: [PENDING]
Country: [PENDING]

Where this involves an international transfer of personal data, NEVA will use an appropriate mechanism recognised under applicable data protection legislation where required.

7. Legal Bases for Processing

Depending on the specific processing activity, NEVA may rely on:

  • Performance of a contract.

  • Compliance with a legal obligation.

  • Legitimate interests.

  • Consent.

Where processing relies on consent, consent may be withdrawn at any time without affecting the lawfulness of processing carried out before withdrawal.

8. Data Retention

Personal information will be retained only for as long as reasonably necessary for the purposes for which it was collected and for any additional period required by applicable tax, accounting, consumer protection or other legislation.

Information may also be retained where necessary to establish, exercise or defend legal claims.

9. Your Rights

Subject to applicable law, individuals may have the right to request:

  • Access to their personal information.

  • Correction of inaccurate information.

  • Deletion of personal information.

  • Restriction of processing.

  • Objection to certain processing.

  • Data portability.

  • Withdrawal of consent.

Requests may be sent to:

Nevashopping@outlook.com

We may request reasonable information to verify the identity of the person making the request.

Users may also lodge a complaint with the competent data protection authority.

For customers in Spain, the competent supervisory authority is the Spanish Data Protection Agency (Agencia Española de Protección de Datos — AEPD).

10. Cookies

www.nevalabs.com may use cookies and similar technologies.

These may include:

  • Essential cookies.

  • Shopping cart cookies.

  • Security cookies.

  • Analytics cookies.

  • Advertising cookies.

  • Personalisation cookies.

Where legally required, non-essential cookies will not be activated until the user has provided the relevant consent.

Further information should be provided in NEVA's separate Cookie Policy.

11. Data Security

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, alteration, disclosure or destruction.

However, no electronic transmission or storage system can guarantee absolute security.

12. Children's Privacy

NEVA's products and services are not intentionally directed at children for the purpose of collecting personal information.

Where legally required, minors must obtain the authorisation of a parent or legal guardian before providing personal information or making purchases.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our operations, technology, service providers or applicable legislation.

The latest version will always be available at:

www.nevalabs.com